If one or more of the members queues are using the Queue Call Tags feature the Call Tags Widget be present in the Queue Member Board. The widget will not display any information until the queue call is completed allowing the queue member to select the proper tag for the call.

Note: The Call Tags Widget will continue to display un-tagged completed calls, in order of recent to oldest, until that call is tagged.

Idle Call Tags Widget

The widget will show a blank panel until a queue call is completed.

Call Tags Widget - Active Call

When on an active call the Call Tags Widget will display the full CallerID, the queue the call is from and the real-time duration of the call.

Tagging a Completed Call

How to assign a Call Tag to a completed queue call.

Call Tags List Display

Once the call is completed the Call Tags Widget will display queue/CallerID details of the call and drop-down list containing all the Call Tags for that can be selected for call.

Call Tag Selection

Click on the drop-down menu to display all Call Tags in the list. Depending on the size of the list, the Tag Box may require re-sizing to show all the options.

Re-sizing not required	Re-sizing required.

 Submit Call Tag

Once the Call Tag has been selected click the Accept button. The call has now been tagged in the Queue Logs. The Call Tags Widget will go back to a blank panel until the next completed queue call.

New Calls Before Previous Call Is Tagged

There may be instances where a new call is received before the previously completed call has been tagged. In these instances the Call Tags Widget will display the active call above the completed call(s) in order they were received.

Active Call with Previous Completed Call Not Tagged

Multiple Completed Calls Requiring Tags